unable to send mail from outlook upon sending gives error "Microsoft Word has encountered a problem and needs to close"

If you are receiving this error then there is problem in normal.doc file you have to create a new normal.doc file.
please follow the below mention steps to solve this issue.

1. Close all programs.
2. Click Start, and then click Search.
3. Click All files and folders.
4. In the All or part of the file name box, type Normal.doc
5. In the Look In box, click My Computer.
6. Click Search Now.
7. For each instance of Normal.doc, right-click the file, click Rename, and then type OldNormal.doc
8. Close Search Results, and then restart Microsoft outlook.
9. Upon restart it will create a new normal .doc file.
10. Try to send a mail it should work fine.