unable to send mail from outlook upon sending gives error "Microsoft Word has encountered a problem and needs to close"

If you are receiving this error then there is problem in normal.doc file you have to create a new normal.doc file.
please follow the below mention steps to solve this issue.

1. Close all programs.
2. Click Start, and then click Search.
3. Click All files and folders.
4. In the All or part of the file name box, type Normal.doc
5. In the Look In box, click My Computer.
6. Click Search Now.
7. For each instance of Normal.doc, right-click the file, click Rename, and then type OldNormal.doc
8. Close Search Results, and then restart Microsoft outlook.
9. Upon restart it will create a new normal .doc file.
10. Try to send a mail it should work fine.

CD Tray opens automatically

It is really impossible to detect the cause of this problem in one go. There can be a lot of reasons for having this problem. You have to detect the exact problem by one or more ways. So let’s detect the problem by below mentioned steps.
if the tray is randomly opening by itself it's possible that another program installed on the computer is causing the problem. To determine if this is the cause, if you're running Microsoft Windows boot the computer into Safe Mode. To boot the computer in safe mode restart the computer and press F8 it will prompt you to boot in safe mode. if the tray is not ejecting in Safe Mode it's likely a program running on your computer is causing your problem. if the tray ejects while in Safe Mode then that can be a virus problem .Make sure that antivirus is installed, updated & enabled on your computer.
Then run a full P/c scan if virus is found and clean then its ok but if no virus is found and tray continues to eject then either the antivirus installed in your computer is unable to kill the updated virus or there is a TSR(Terminate-and-stay-resident) or other background program causing the issue I suggest close all TSR until you are not sure which TSR is causing the problem. If all above mention solutions doesn’t works then you can simply disable the drive from device manager and enable it only when you need it.

Unable to open drive by double clicking

Please follow the provided instructions step by step and your problem will be solved.

1. Go to run

2. Type “regedit”

3.press “ctrl+f”

4.serch for “mountpoints2”

5.Right click the value and delete.

6.countinue till all mountpoints2 deleted

The address list could not be displayed" error message when you use your Contacts to address a new message in Outlook

To resolve this issue, remove and reinstall the Outlook Address Book. To do this:

1. Start Outlook.
2. On the Tools menu, click E-mail Accounts.
3. Click View or change existing directories or address books, and then click Next.
4. Click Outlook Address Book, and then click Remove.
5. Click Yes when you receive the prompt to confirm the removal.
6. Click Add.
7. Click Additional Address Books, and then click Next.
8. Click Outlook Address Book, and then click Next.
9. Click OK when you receive the message to restart Outlook.
10. Click Finish.
11. Click Exit on the File menu to quit Outlook.
12. Restart Outlook.
13. In the Folder list, right-click the folder that you want to use with the Address Book (for example, right-click Contacts), and then click Properties.
14. Click the Outlook Address Book tab.
15. Click to select the Show this folder as an e-mail Address Book check box (if it is not already selected), and then click OK.